iPECS IPCR

Integrated IP Call Recording

iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

Features

Real time monitoring and recording Single server for recording all terminals

  • All call recording and on-demand recording
  • No additional hardware or cabling required
  • IP, digital and SLT extension recording
  • Graphical agent status monitoring: idle, log in/out, busy
  • Live agent call monitoring with a click of mouse
  • On-demand recording of the entire call, simply press call recording button any time during the call

Remote call recording

  • Record calls to remote branch, home office, road warriors
  • Conversations are saved in a central or remote servers
  • Remote packet trans-coding and relay via VOIM
  • Multiple codec selection depending on network condition(G.723/G.729)
  • Up to 10 systems register and record to a single IPCR server

Search and play recordings

  • Web based search and play
  • Keyword search: period, hour, agent, DIC, incoming/outgoing
  • Directory search: group or agent selection
  • Built-in media player: play, stop, pause, marking, speed control
  • Server status and memory monitoring

Distributed recording

  • Traffic balancing employing local IPCR servers
  • Local traffic saved in local servers: regional agents, local conversation
  • Local survivability
  • Up to 10 IPCR servers register and record calls from a single Call Server

Intuitive display of statistics

  • Usage statistics graphs: table, bar chart and line graph
  • External calls, internal calls and average talking time
  • Hourly, daily, monthly, yearly data and per agent data
  • Web display and excel file downloadable

Conference recording

  • From 3 up to 32-party conference recording
  • Mixing multi-party conversation paths into one path via MCIM
  • Any IPCR registered participants can save the conference
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