Smart All-in-one, Smart Customer Service

iPECS Contact Center Suite is a multi-channel Contact Center solutions package for SMB. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.

Ericsson-LG Enterprise branded IP Contact Center Solution

As the Ericsson-LG Enterprise contact center solution, the iPECS CCS has seamless and tighter integration with iPECS-LIK and iPECS-CM. In addition, with valuable packaging with other Ericsson-LG Enterprise applications, your contact center agents and staff are able to fully utilize the benefits of Unified Communications, mobility or other performance enhancement applications.

Single, All-in-one Platform

  • Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking
  • Different rules for each media or channel
  • Virtual server support for multi-functional servers
  • Agent use the same iPECS CCS DESK agent for multi-media call handling

Cost Control

  • Modular architecture for flexible, scalable and cost effective configuration based on the requirement
  • Cost effective bundles for initial installation
  • Easy addition of modularized functions in options
  • Lower TCO
    • › No need additional server for cards
    • › Use HMP(Host Media Processing), no dialogic card
  • Less maintenance with no hardware and less servers
  • Prompt respond and real time business rule change with easy self creating Call Flow Design tool
  • Easy and intuitive tools reduce training cost
  • Self service automation reduces bottom line cost

Simple and easy to use

  • CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script.
  • Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error.
  • Drag & drop call control
  • Flexible and intuitive Dash board and reports
  • Messenger type of CCS Desk agent
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